Policies

Payment (New for 2018)

To complete enrollment and reserve your child’s spot we require full payment within 2 weeks of your telephone registration*.  If we do not receive payment within 2 weeks of registration we reserve the right to cancel your spot.
*If full payment within 2 weeks of registration will create a hardship for your family, call or email our office to learn about payment plan options.

 

Cancellation/Refund Policy (New for 2018)

Cancellations that occur more than 2 weeks before the start of class are fully refundable.  Cancellations that occur less than 2 weeks before the start of class, will receive a full refund less a $50 cancellation fee per student cancelled.  No-shows are non-refundable.

 

Absences

There are no make-ups for student absences.  If your child misses one or two days, we will try to provide some extra help during remaining class time.  Please notify the supervisor either prior to the absence or upon your child’s return to class. If a child misses 3 or more classes due to illness, a credit will be issued for the days missed less a $50 cancellation fee.

Withdrawals

If a child withdraws from lessons, after attending the first two days of class, a credit will be issued for the days missed less a $50 cancellation fee.

 

Thunderstorms

When thunderstorms are in the immediate pool area, class may be delayed or cancelled.  However, on stormy days, please plan to come to class as usual.  Storms often pass quickly, and we may only be out of the pool for a short time. We use this opportunity to give safety talks.  If we miss more than 20 minutes of a class due to weather, we will try to make up the missed time by adding a Saturday make-up or lengthening class time.  If we miss more than 20 minutes of a class and we are unable to schedule a makeup, a refund will be given for the time missed.

 

Road Flooding

In case of flooding on Beckley Mills Rd., we will meet you at the beginning of that road and re-route you to the pool.  Classes on those days will start fifteen minutes later than usual for the entire day.